To: Clueless Employee with Attitude at East Coast Crapola Bank
From: Lisa B. – THE CUSTOMER
Re: Please learn to do the job for which you were hired
I came to your fine establishment to open an account, which I considered a fairly straightforward request. Apparently not. News flash: you were supposed to know HOW to do that. I mean you had a desk, business cards and all that jazz. And you asked me to sit down when I told you what I wanted. Silly me. I foolishly believed that opening an account was a ongoing part of your JOB DESCRIPTION as an employee of East Coast Crapola Bank. My bad. But in my defense – this was not exactly a big challenge! It wasn’t like I asked you to perform brain surgery or install electric power lines or something. All you had to do was type information into a computer. IT WAS NOT THAT COMPLICATED. Nor was I clear on the fact why the manager was answering your questions every two minutes. When I told the manager I was in a hurry, she ignored me and said she didn’t have time to help me. That made sense. Better she should waste my time training Clueless Employee with Attitude than keep me, THE CUSTOMER, happy. I certainly understood her logic. Priorities after all. Administrative duties should always trump new business. No contest.
Perhaps you could please explain why after I told you TWICE that I wanted my middle initial on the account, you still left it out? And gave me a dirty look when I asked you to redo the paperwork? And then copped a major attitude when I asked if the incorrect paper with my name, address and social security number was going to be shredded? Oh and when I specifically requested a debit card, NOT an ATM card, you did that incorrectly as well? And gave even more ‘tude after that?
I would also like to share the fact that if your bank was not INCREDIBLY convenient to my home and work, I would have told you to take a flying leap and walked out the door. And then I would have called the head honchos at your organization, and told them what an absolutely miserable experience it was trying to do business with your bank. Actually in the interest of fair play, I may still do that. Let’s not have the need for this discussion again in the future, shall we?
Lisa B. – THE CUSTOMER
I’ve seen enough people do enough jobs in enough fields to know one thing.
Incompetence knows no boundaries.
I hate when people act like it’s such a chore…and you’re putting them out…when you just ask them to do their job.
Honestly.
Why should employees have to know how to do their jobs? And why should they have to do them well? An attitude like clearly discriminates against lazy slackers. Don’t we, I mean they have rights too?
Did they at least offer you a lollypop for your time and trouble?
Seriously. What a crock. Want me to call this “employee” with a supposed question and pull out the redneck-speak? Can I? Can I?
dammit, lisa, quit pestering people at their jobs – making them do WORK! he was probably just trying to catch up with his blogroll!
Yeah, what Dawn said. That troglodyte probably went home and blogged about her “bitchy” customer! Oy, gevalt.
L.B., I would seriously send a copy of your blog text to upper management. I’m sure their Quality Assurance dept. would appreciate knowing where immediate attention was required. Who knows, you might be responsible for some improvement in the branch and better yet, you might get a calendar.
I’d be calling the head honcho anyhow–if they’re going to be like that every time you need to do business it’s going to get miserable in a hurry. And who pays to be miserable?
Why is it that the bigger the idiot the bigger the ‘tude?
Nail the bastards. Especially if it’s one of the banks that prides itself on customer service like Washington Mutual.
Janet – I completely agree
Buffy – Good to know the work ethic is alive and kicking eh?
Ulsce – LMAO! Well, lazy slackers are fine… as long as I don’t have to do business with them!
Mike – Nope. Different bank
Oob – I would LOVE that! Go for it lol.
Dawn – How annoying of me!
Trubs – I guarantee that person said what I bitch I was. Ask me if I care
Glo – WooHoo, a calendar!!!
Serra – I’m going to call tomorrow methinks. And you are right by the by…
Fuzz – Do I REALLY need to answer that?!
Julie – Oh, they brag about their customer service all right. I plan on getting my point across big time
I’ll bet this was that same New York bank that forgot to say “hello” to Kramer.
Do they have Wachovia’s there?
‘Cause I have never gotten better service than there.
Bank of America is kinda cool, because they apparently have that new rule where the manager has to stand right there at the e door and ask you what you want. It’s kind of HARD TO MESS THAT UP–i.e., it’s hard to be an apathetic lard ass when you have to stand there and greet the customers.
I would hate to WORK there, but…
There seems to be–at least in the ATL–a lot of “supply side” competition, in other words competition to get you to deposit the dollars. Which is why this event kind of surprises me.
Write the letter. Write the Letter!
So let me get this straight…you’re still gonna do business there (i.e. trust your money with people like him) just because it’s convenient?
Lisa: You seem like such a sharp together girl. I’d encourage you to drop these incompetent jerks. They obviously are not listening or caring about your needs. That’s just my view. I know there is a lot of consolidation that has happened but I’d research another bank, maybe a smaller one that is convenient without the attitude. You really don’t deserve this. lol!
Zen Wizard – I forgot about that episode! Too funny!
And that greeting at the door thing always seemed dumb to me. I would rather see them at their desks/teller windows doing their jobs.
Bud – Oh Yea!
David – Ah my young friend, my motto is don’t get mad, get even
And for the record, I watch my money very closely.
Michael – Thanks for your concern, dear. It is actually IS a good bank, I just ran across some bad employees. Hopefully my call and or email will take care of THAT
Thanks a lot. My manager reads your blog and now she doesn’t like me anymore.
Write the letter…but spill the beans and tell us which crapola bank it is. BWAHAHAHAHA!
I would call the headquarters or send an email. I went to D’Angelos and ordered two small simple sandwiches, one turkey and one tuna, with nothing on them. And guess what, they were both wrong. Wrong. How hard could it be? So, they gave me a survey on my receipt on and I took it and I got three vouchers for free lunches. Hey, they asked.
OMG was it BofA??? It was sot totally them wasn’t it?!
I would most definitely write a letter.
You’ve got my curiosity piqued as to the identity of crapola bank…
He/She was in training – cut them some slack. Writing a letter will do nothing. It never does.
Marty’s Rule for a long life- Never talk to anyone at a bank
Do what a friend of mine did after a nasty banking experiance. He had deposited an extremly large amount of money. He waited a few days. He went in, asked to talk to the bank manager, and asked for all his money right NOW. Stocks, bonds, cash……
After the stunned silence and shock and the bank manager began to breath again (after looking at the figures on those accounts), he asked “Mr O, why why would you want to do that.” (among other begging, but we’ll cut this version short)
Mr O “Because your customer service is horrible and I will not be treated that way.”